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How to handle returns in Dutch e-commerce? What service providers are there?
2024-09-10

Current situation of e-commerce market in the Netherlands


According to the data of Statistics Netherlands, in June this year, the overall retail turnover in the Netherlands fell by

0.7% year-on-year, and after calendar adjustment, the figure even reached a decrease of 2.4%. However, in contrast, 

online retail in the Netherlands has increased significantly, up 2.2% year-on-year, among which the turnover of online

 retailers has increased by 9.2%. This shows that despite the pressure on the traditional retail market, online shopping

 still shows strong vitality, especially in cross-border shopping.


As an important participant in the European e-commerce market, the Netherlands enjoys high protection for its 

consumers when shopping online, especially in terms of returns. According to EU regulations, Dutch consumers 

have the right to return goods without reason within 14 days after receiving the goods, which makes returns an

 important link that e-commerce sellers cannot ignore. With the development of cross-border e-commerce, 

handling the return demand in the Netherlands has become one of the important challenges facing sellers.


Processing process of e-commerce returns in the Netherlands


In the Netherlands, consumer returns are usually completed by mail or express delivery services. E-commerce 

platforms generally provide a variety of return methods, such as direct return through parcels, delivery to 

designated return points or using the return service of third-party logistics companies. In order to ensure 

smooth return processing, sellers need to have efficient reverse logistics management capabilities. Especially 

for cross-border e-commerce sellers, how to handle cross-border returns has become a major problem.


Choice of return service provider


When handling Dutch e-commerce returns, sellers usually rely on third-party logistics companies or dedicated 

return service platforms. There are many companies that provide reverse logistics in the Netherlands and 

internationally, such as PostNL, DHL, UPS, etc. They have a complete logistics network in the Netherlands and 

can help sellers complete the transportation and processing of returns.


However, cross-border e-commerce sellers face not only the problem of return transportation, but more 

importantly, how to efficiently manage these returns globally. At this time, it is particularly important to 

choose a service provider that provides a comprehensive return solution.


U-Speed's Dutch e-commerce return service


As a leader in cross-border e-commerce return services, U-Speed can provide one-stop return management 

services for cross-border sellers in the Dutch market. U-Speed was founded in 2015 and is headquartered in 

Hong Kong, China. It is a wholly-owned subsidiary of Unitex Huilida Group. Its global business covers 26 

countries and regions on five continents. It focuses on providing professional and customized return services 

for cross-border e-commerce platforms and independent station sellers such as Amazon, eBay, AliExpress, 

Temu, Tiktok, Shein, etc.


For sellers entering the Dutch market, U-Speed provides a full range of return management services, including

 return receipt, product quality inspection, refurbishment, relabeling, local warehousing and transfer, and even

 product destruction and return to the country. This series of services helps sellers to be more efficient and 

flexible in handling returns and greatly reduces the cost of cross-border returns.


Especially in cross-border e-commerce operations, returned goods may need to be re-listed or shipped back to

 the country for processing. U-Speed's return management system can help sellers efficiently track the status of 

each return and ensure that the return process is transparent and controllable, thereby improving consumers' 

after-sales experience and reducing after-sales costs caused by returns.


U-Speed's global advantages


In addition to providing return services for the Dutch market, U-Speed's global network covers other major 

e-commerce markets, such as France. Through its professional French return service, sellers can seamlessly handle

 the return needs of the French market, improve logistics efficiency, and reduce the complexity of cross-border 

logistics.


U-Speed's global return platform, using advanced return management systems, can not only help sellers handle 

return receipt, quality inspection, repair and refurbishment, but also provide flexible return solutions through its

 extensive warehousing and logistics network to ensure that sellers can operate robustly in the global market.


Market prospects for e-commerce returns in the Netherlands


As the Dutch e-commerce market continues to grow, consumers' requirements for return services are also increasing.

 Sellers can only remain competitive in this highly competitive market through efficient return management. Choosing

 a professional return service provider like U-Speed can help cross-border e-commerce sellers optimize the return 

process, improve operational efficiency, and ensure a smoother shopping experience for consumers.