As people pursue a comfortable life outdoors, recliners—whether in the backyard, by the pool, or camping—have become indispensable leisure furniture. Especially in the United States, with the growing popularity of outdoor lifestyles, consumer demand for recliners continues to grow. According to market research data, the US outdoor furniture market will be worth approximately $16.57 billion in 2024, with growth expected to reach even higher levels in 2025, maintaining an average annual growth rate of approximately 5.8%. Recliners are a popular subcategory within outdoor furniture, with a broad consumer base and frequent replacements.
However, as large items, recliners have a complex and costly return process. Return rates for online sales are often as high as 25% to 40%. Even in Europe and Asia, where return rates are lower, online furniture return rates in the United States are significantly higher. Many cross-border sellers have found that buyers are returning orders simply to try out the items, or for reasons such as color or size differences. The resulting logistics costs, warehousing pressures, and backlogs of debt associated with these high return rates are often the biggest challenges facing sellers.
What operational pressures do sellers face with high return rates?
High logistics costs: Returning heavy and large recliners to China is costly, with long shipping times, high freight costs, and the risk of damage.
Severe inventory overstock: Sellers lack local return processing solutions, resulting in delayed inventory and sorting of returned goods, which hampers their capital flow.
Risk of platform point deductions: Failure to promptly process returns can negatively impact store ratings and reduce repeat purchase rates.
Therefore, having a warehousing system that can receive, inspect, sort, and quickly process returns locally in the United States is a wise choice for cross-border furniture sellers.
U-Speed US return warehouse: A Powerful Support for Quality Inspection of Recliner Returns
U-Speed has established two return warehouses in the United States, located in New Jersey and Los Angeles, specializing in return inspection and processing services for outdoor furniture, including recliners.
US East Coast (New Jersey) Return Warehouse: Large-Scale Infrastructure, High Processing Efficiency
Our New Jersey return warehouse, covering 7,250 square meters, boasts a daily processing capacity of over 20,000 orders. Equipped with forklifts, light and heavy-duty racking, fire protection, and CCTV, it can safely store high-value, large items.
For returned recliners, our quality inspection team performs unpacking inspections, structural integrity measurements, fabric and filling inspections, and packaging integrity checks. If the returned recliners meet resale standards, they can be repacked and restocked. If damaged but still repairable or downgraded, they can be sorted and processed. If completely unsaleable, we can assist with destruction or arrange for return shipping.
US West Coast (Los Angeles) Return Warehouse: Connected to coastal platforms for even greater efficiency
Our Los Angeles warehouse, also covering 7,250 square meters, handles 10,000 items daily and is conveniently located near West Coast ports and major e-commerce platform distribution centers. It is ideally suited for receiving return orders from California and the West Coast, ensuring a prompt response and accurate feedback from our quality inspection team.
For reclining chairs, the warehouse supports a variety of service paths: on-site inspection, damage logging, labeling and relabeling, drop shipping, and even destruction, meeting the diverse needs of sellers.
U-Speed Advantages: Localized Team + Efficient Process
US-China Collaboration: The Chinese returns management team sets the process standards, and the local Chinese team in the US implements them on-site, supplemented by customer service collaboration, ensuring seamless language access and precise execution.
Time Guarantee: Return quality inspection is generally completed within 2 days, and logistics integration is completed within 3-5 days, significantly shortening the capital repatriation cycle.
Comprehensive Service: Supports multiple service modules, including return receipt, unpacking and quality inspection, label relabeling, restocking, local warehousing, destruction, and return shipping.
Forward and Reverse Integration: In addition to returns, U-Speed also provides forward logistics services such as head-leg transportation, local warehousing, and drop shipping, creating a seamless cross-border service loop.
Why should reclining chair sellers consider the U-Speed return warehouse?
Reduce overall operating costs: Avoid returning heavy goods to China. Determine resaleability directly locally, significantly saving logistics and warehousing costs.
Improve customer experience and repurchase rates: Quickly respond to returns and achieve a higher return-to-sale rate, fostering customer trust in your process and increasing your willingness to repurchase.
Ensure stable account ratings: Handle returns promptly and provide efficient feedback to avoid platform point deductions or account restrictions due to delays.
Master the entire supply chain: Manage every step of the product chain, from warehousing, quality inspection, restocking, and return to China, eliminating the need for multiple service providers.
Demand for outdoor furniture, including lounge chairs, continues to grow in the United States, but high return rates pose significant challenges for cross-border sellers. Without local return processing capabilities, sellers face unbearable cost and inventory pressures.
U-Speed's US return warehouse, with dual warehouses in both the East and West Coast regions, professional quality inspection capabilities, a local team, and a comprehensive service solution, provides a stable and controllable solution for lounge chair returns. Choosing U-Speed means you will handle returns in a more efficient, professional and low-cost manner, making returns no longer a pain point but an opportunity to improve operations.
