Recently, the Turkish Ministry of Commerce released the "Turkey E-commerce Outlook Report" which clearly 

pointed out this trend. According to the Ministry of Commerce, Turkey's e-commerce transaction volume reached 

1.85 trillion liras in 2023, a year-on-year increase of 22.25%. This strong growth momentum is expected to

 continue and double in 2024, with transaction volume rising to 3.4 trillion liras (about 103 billion US dollars).

In the Turkish e-commerce market, the most popular categories are white goods and small appliances, accounting

for 6.8% of the transaction volume; followed by electronic products and clothing accessories, accounting for 3.9%

 and 3.7% respectively.

With the continuous expansion of the Turkish e-commerce market, the return process has become an important

 link between merchants and consumers. Whether it is local shopping or cross-border e-commerce, a clear and 

effective return process directly affects customer satisfaction and merchant reputation. This article will introduce

 in detail the standard process of Turkish e-commerce returns and how to re-list returned goods through professional

 services.

Turkish e-commerce return process

Submit a return application When consumers receive the goods, if they find that the goods are not as described, 

have defects or other reasons that are unacceptable, they can initiate a return application on the e-commerce 

platform. According to Turkey's Consumer Protection Law, customers usually have 14 days to return the goods

 without reason. Platforms such as Trendyol, Hepsiburada and GittiGidiyor usually provide a simple return application

process.

Return confirmation and labeling After the seller receives the return application, it will confirm the return conditions 

of the goods. If the return requirements are met, the platform or seller will generate a return label and send the 

goods back to the designated warehouse through a logistics company such as Yurtiçi Kargo or Aras Kargo.

Return logistics Consumers send the goods back to the warehouse by mail or express delivery. The logistics 

transportation process may take 3-5 working days. In the case of cross-border returns, the transportation time

 may be longer. Sellers must process returns within 7 days of receiving the goods to ensure that customers can

 get refunds or exchanges in time.

Quality inspection and processing After the returned goods are delivered, the seller or designated warehouse 

will conduct a quality inspection on the goods to confirm whether their condition meets the return conditions. 

Goods that pass the quality inspection can enter the next step of processing, such as re-listing for sale, repair 

and refurbishment, or arranging for destruction.

Re-listing process for returned goods

For e-commerce sellers, returned goods can usually be re-listed for sale if they are of good quality. This process 

involves multiple operations to ensure that the goods are in good condition when they are re-sold:

Quality inspection and refurbishment

Returned goods must undergo strict quality inspection to check for damage, label damage or packaging problems.

 If the goods are in poor condition, sellers can choose to repair or refurbish them to restore the goods to the sale

 status.

Re-labeling

If the packaging or label of the goods is damaged, the seller can ensure that the goods meet the new sales standards

 by replacing the label and repackaging. In cross-border e-commerce, meeting the labeling requirements of 

different countries is also an important step in re-listing.

Secondary listing

After completing the quality inspection and refurbishment, the goods can be uploaded to the e-commerce 

platform again and restored to the sale status. To avoid multiple returns, sellers need to ensure that product 

descriptions and images are completely consistent with the actual situation and that customers understand 

product information.

U-Speed helps Turkish e-commerce returns and re-listing

In order to help sellers efficiently handle cross-border returns and re-listing, U-Speed provides a one-stop 

global return service. U-Speed Global Return uses the return management system as a service platform, 

and its business covers 24 countries and regions on five continents around the world, providing professional

 and customized cross-border reverse logistics services for cross-border e-commerce platforms such as

 Amazon, eBay, AliExpress, Temu, Tiktok, Shein, and independent station sellers.

U-Speed's return services include:

Multi-platform return and exchange reception

Whether the seller is a local e-commerce platform in Turkey or a world-renowned cross-border platform, 

U-Speed can handle all types of return orders for sellers.

Return quality inspection and refurbishment

U-Speed's quality inspection service ensures that the returned goods are in good condition. If necessary, 

U-Speed can also provide refurbishment services for the goods to help sellers quickly restore the goods

 to a saleable state.

Relabeling and re-listing

In order to ensure that the re-listing of goods meets market demand, U-Speed can provide relabeling 

services for goods, especially for goods that need to meet the standards of different countries in cross-border

 sales.

Local warehousing and transfer

In order to optimize logistics, U-Speed provides local warehousing and transfer services worldwide to help 

sellers manage inventory more flexibly and reduce unnecessary transportation costs and time.

Destruction and return to the country

If the goods cannot be re-listed or sold, U-Speed can also arrange for destruction or return of the goods to

 the country to ensure that every link of the return process is efficient and safe.