According to eladelantado USA, starting January 1, 2025, Amazon's return policy will undergo major changes,
which may lead to further increases in costs for third-party sellers.
Amazon's new return policy
According to reports, starting January 1, 2025, Amazon will introduce a new fee for sellers with frequent returns.
Sellers who have a large number of returned goods will need to pay a return processing fee.
It is reported that this new policy is Amazon's response to the growing problem of reverse logistics.
(Reverse logistics: the process of handling returns)
The policy is mainly aimed at third-party sellers who have self-delivered and have a relatively high product return rate.
(Products sold directly by Amazon and through FBA are not subject to this new fee.)
What does this mean for Amazon customers?
The good news for customers is that these changes will not affect them directly. The return processing fee will be borne
by the seller, not the buyer. Therefore, whether you buy products shipped by Amazon or third-party sellers, you can
continue to enjoy the same convenient return process as before. Products sold directly by Amazon or through the Amazon
Logistics (FBA) program are not subject to this new return fee. Amazon will continue to cover the cost of returns for products
shipped from its warehouses. So if you buy products directly from Amazon, there will be no changes to how returns are handled.
This means that the return processing fee will only apply to third-party sellers who fulfill orders themselves and have a high
rate of product returns. Amazon aims to reduce the number of returns by encouraging third-party sellers to pay more
attention to product quality and how they present their products online.
What does this mean for Amazon's third-party sellers?
For third-party sellers, the new return policy may bring some challenges. Sellers with high rates of product returns will now
have to pay a return processing fee for those items. This fee can range from a few dollars per return, depending on the product
and return rate, but specific details have not yet been announced.
The policy is primarily aimed at sellers who receive a large volume of returns, which means that if you have a small number of
returns, you won't be affected much. In fact, small sellers with fewer than 25 shipments per month will be exempt from this fee
entirely. However, for larger sellers, this change may require them to reevaluate their products and customer service.
For Amazon shoppers, the 2025 return policy changes won't disrupt the way you shop or return products. You can continue to
enjoy the same customer-friendly return process without worrying about additional fees. Amazon transfers the responsibility of
frequent returns to sellers while keeping the customer experience unchanged.
How do third-party sellers solve the return problem?
We recommend working with a professional reverse logistics service provider, such as our "U-Speed". U-Speed can provide
Amazon's third-party sellers with multi-platform return and exchange reception, return quality inspection, repair, refurbishment,
labeling, secondary listing, local transfer, local warehousing, destruction, return to China and other one-stop global overseas
warehouse return services. With the goal of solving the problem of after-sales returns for merchants abroad, we help Chinese
merchants and platforms provide more complete after-sales services, improve consumer satisfaction, and reduce merchants'
after-sales costs.
