With the rapid development of cross-border e-commerce, luggage products continue to be popular in the US market. Whether it is a highly functional suitcase, or a fashionable and versatile backpack or shoulder bag, consumers' demand for its convenience and aesthetics continues to rise. Against the backdrop of increasingly diverse overseas consumption trends, Chinese luggage brands are accelerating their expansion into the US market. And with it comes higher requirements for professional return processing capabilities.
The US luggage market continues to expand, and the proportion of online sales continues to rise
According to Statista data, the size of the US luggage market in 2023 is approximately US$17.3 billion, and it is expected to grow to US$20.2 billion by 2027. Among luggage products, suitcases and backpacks are still the main categories, driven by the recovery of travel frequency and the increase in remote office scenarios.
At the same time, the penetration rate of online sales in this category is also increasing. The Statista report pointed out that in 2023, the proportion of American consumers purchasing luggage online reached 34.7%. On e-commerce platforms represented by Amazon, eBay, SHEIN, Temu, TikTok Shop, etc., luggage products are often listed as popular search categories.
The return rate remains high, and cross-border sellers face challenges
However, compared with the hot sales boom, the return rate of luggage products cannot be ignored. According to industry data released by ReturnLogic, the average return rate of soft accessories (including luggage) is between 18% and 22%, which is much higher than that of consumer electronics, home furnishings and other major categories. The reason is that consumers have different subjective feelings about styles, colors, and capacities, and the use scenarios of luggage are diverse, which is easy to cause inconvenience in use.
For cross-border sellers, how to efficiently handle the return requests of local American consumers is not only a key node of the after-sales experience, but also affects the store rating and subsequent conversion. At this time, whether it has the ability to conduct local return quality inspection becomes an important criterion for judging the professionalism of a service provider.
U-Speed US return warehouse: Providing Professional Bag Return Processing Services
Facing the high-frequency demand for bag return processing, U-Speed has established two return warehouses in the United States, located in New Jersey in the east and Los Angeles in the west. The warehouses in both locations are 7,250 square meters in area, capable of processing more than 20,000 and 10,000 orders per day respectively, and can efficiently cover major consumer areas across the United States.
The warehouse is equipped with forklifts, light and heavy shelves, electronic scales, fire protection systems and 24/7 CCTV monitoring, and has the necessary infrastructure to handle large bags and luggage to ensure the integrity and safety of the packages during the return process. All return processes are actually operated by the local Chinese team in the United States, with the management support of the Chinese headquarters to ensure that all links such as quality inspection, classification, label change, and replenishment are stable and efficient.
Quality inspection is completed within 2 days and returned within 3-5 days
For the timeliness issue that cross-border e-commerce is most concerned about, U-Speed's return quality inspection processing can usually be completed within 48 hours. The inspected goods will be re-listed, transferred or destroyed according to the seller's instructions. If they are returned to China, the logistics delivery time is usually 3-5 working days, which helps sellers quickly complete the return loop and reduce operational stagnation.
It is worth mentioning that luggage products are large in size and made of various materials. Common problems include zipper damage, stains, loose hardware, etc. U-Speed warehouse operators are equipped with standardized quality inspection tools and operating specifications. They can complete multiple inspections according to the quality inspection templates set by the seller and send back the inspection results in real time through the system.
Diversified service support helps create a worry-free return experience
In addition to return processing, U-Speed also provides luggage sellers with integrated services from first-leg transportation, warehousing and warehousing to return and label replacement. Whether the seller is doing Amazon FBA distribution or laying out TikTok's localized supply chain, U-Speed can achieve closed-loop management of the logistics chain.
Through the self-developed WMS system, U-Speed can provide sellers with system support such as order synchronization, inventory query, and data analysis; and can perform refined management based on SKU popularity and shipment frequency, improve inventory turnover efficiency, and avoid cost increases caused by long-term backlogs.
With the rapid expansion of the US luggage market and the normalization of return demand, a professional and reliable return warehouse is not only a logistical guarantee, but also an important part of brand reputation. Relying on its warehouse layout in the east and west of the United States, the collaborative operation capabilities of the Chinese and American teams, and efficient quality inspection time, U-Speed is becoming the preferred return partner for more and more luggage sellers.
If you are also looking for a local warehouse in the United States that can provide high-quality return services for luggage products, U-Speed's return solution is worth a deeper understanding.
