As one of the most intimate clothing in daily life, pajamas are growing rapidly in the US market. Especially in recent years, with the prevalence of home lifestyle, consumers' requirements for comfort, fabric texture and design have been continuously improved, and pajamas have gradually changed from "wearing for sleeping" to "daily wear" fashion items. For cross-border e-commerce sellers, this is both an opportunity and a challenge - because a high return rate means higher operational pressure. So, is there a professional US return warehouse that can support the return quality inspection of pajamas? U-Speed's solution may be able to help you.

US pajamas market: "soft power" in steady growth

According to data from multiple research institutions, the global pajamas market size will exceed US$13 billion in 2024, and it is expected to continue to expand at an annual compound growth rate of more than 5.8% in the next eight years. As the main consumer, North America has a long-term stable market share of more than 35%. Among them, American consumers particularly favor pajamas brands with high quality, natural fabrics and outstanding design. Many Chinese sellers are entering this market segment through platforms such as Amazon, Shein, and Temu.

After working from home became a normal practice, American consumers are more willing to pay for "comfortable and good-looking home wear". The sales of pajamas made of cotton, modal and silk fabrics have grown rapidly, and one-piece pajamas, couple sets and four-season multi-purpose sets have also become popular categories. More importantly, pajamas are accelerating their online penetration. According to Global Growth Insights, 61% of American consumers prefer to buy pajamas online, which has also prompted more and more cross-border sellers to layout the US market.

The invisible pressure behind the high return rate

But with the increase in demand comes the high return rate. Clothing products themselves are one of the categories with the highest return rate, especially underwear, which is more likely to be returned due to size, fabric touch, workmanship details and other issues. According to Coresight Research's analysis, the return rate of online clothing products in the United States is about 24.4%, and pajamas, as a multi-material, strong subjective preference product, may have a higher actual return rate.

It is worth noting that most buyers return their products not because of quality problems, but because of "wrong feeling of wearing", "inappropriate size" or "not in line with expectations". Such products often still have resale value, but the premise is that the return is handled in time and the quality inspection standards are strict, otherwise it is very easy to cause profit loss due to unsalable or loss.

Three major difficulties in quality inspection of pajamas returns

The first is the difficulty in judging the material. Pajamas often use materials such as cotton, silk, and modal. The inspection standards and loss judgment methods of different fabrics are not the same. A slight negligence may misjudge them as scrapped.

The second is the difficulty in judging the use marks. Because it is a close-fitting garment, consumers may leave invisible marks such as body odor and skin residue even if they only try it on once. The quality inspection process must be meticulous and standardized, otherwise the quality of secondary sales cannot be guaranteed.

The third is the difficulty in operating timeliness. Once the pajamas return is stranded overseas, without quality inspection support, the seller will face multiple losses such as customer refunds, inventory scrapping, and platform penalties.

Therefore, whether or not you have professional and efficient local return quality inspection capabilities in the United States directly affects the seller's return loss rate and after-sales performance.

U-Speed US return warehouse: Make Returns Controllable and Profitable

In order to solve the "back-end anxiety" of these cross-border sellers, U-Speed has set up two return warehouses on the east and west coasts of the United States, providing one-stop services including receiving, quality inspection, re-listing, and domestic returns.

The U-Speed US East Return Warehouse is located in New Jersey, with an area of 7,250 square meters and an average daily processing capacity of more than 20,000 orders; the U-Speed US West Return Warehouse is located in Los Angeles, with an area of 7,250 square meters and a daily processing capacity of more than 10,000 orders. Both warehouses are equipped with complete hardware and software facilities, including forklifts, shelves, fire monitoring systems and 24-hour security to ensure the safety of goods and the stable implementation of quality inspection processes.

In terms of the operation team, U-Speed is led by the Chinese management team to lead the overall business process, and the local Chinese team in the United States is responsible for implementation, supplemented by professional customer service docking, to ensure that Sino-US cooperation is efficient and meticulous, and seller feedback can be responded to in a timely manner.

Most importantly, the quality inspection time of U-Speed's US return warehouse is only 2 days, and the logistics delivery time is 3 to 5 days. The entire return process is transparent and efficient, which can save sellers a lot of communication and waiting costs. Whether it is repackaging, cleaning, labeling or customizing quality inspection reports, they can all be customized on demand, so that returned goods can also be "re-listed".

For cross-border pajamas, we can't just look at sales volume, but also at after-sales acceptance

Pajamas are naturally high-return and high-sensitivity categories. On the one hand, sellers need to improve the accuracy of product selection, optimize size charts and page information, and on the other hand, they must establish a solid "buffer zone" for returns.

U-Speed's return quality inspection service is this buffer zone. It allows sellers to still have control after the order is completed, not only avoiding inventory waste caused by returns, but also improving buyer satisfaction and brand praise rate through scientific quality inspection. Returns, inspections, and returns are the basic guarantees for U-Speed to help sellers gain a foothold and expand in the US market.

If you are selling pajamas or planning to enter this niche market, don’t forget that sales alone are not enough. You also need an efficient return processing system to back you up. U-Speed has prepared all of this for you.