Chile's online shopping penetration rate is 45.8% in 2023 and is expected to reach 50.9% in 2025. The e-commerce
market size reached US$6.38 billion in 2023 and is expected to reach US$8.2 billion in 2025. Chile has a high mobile
Internet penetration rate, good network quality, and an average fixed-line download speed of 205.96Mbps. Taxation
mainly includes tariffs (average 6%) and value-added tax (19%). Logistics mainly uses Shopee's own channel SLS, with
a time limit of 12-30 days, and payment is mainly credit and debit cards.
Chile's e-commerce market continues to grow, and consumers' demand for online shopping continues to increase.
As the number of orders increases, the demand for returns is also rising. Therefore, it is particularly important for
cross-border e-commerce sellers to understand Chile's return process and how to efficiently handle returns.
Chile's return process
Consumers initiate return requests
After purchasing goods, if consumers are not satisfied with the goods or there are quality problems, they can initiate
a return request within the statutory 14 days. The seller decides whether to provide consumers with a full refund or
replace the goods based on the return policy.
Logistics returns
Consumers can choose local postal services or logistics companies that cooperate with e-commerce platforms, such
as Correos de Chile (Chilean Post), DHL, FedEx, etc., to return the goods to the seller. This link usually requires the seller
to provide consumers with return labels.
Product quality inspection and processing
After receiving the return, the seller needs to conduct a quality inspection on the goods. If the goods meet the return
criteria, the seller will provide a refund, exchange or repair service according to the situation.
Re-listing
For returned goods that have passed the inspection, the seller can re-label and re-list the goods through local warehousing
or third-party logistics.
U-Speed Global Return Service
In order to help cross-border e-commerce sellers deal with global returns including Chile, U-Speed provides a one-stop
global return service.
U-Speed Global Returns uses the return management system as its service platform. Its business covers 24 countries and
regions on five continents around the world, providing professional and customized cross-border reverse logistics services
for cross-border e-commerce platforms such as Amazon, eBay, AliExpress, Temu, Tiktok, Shein, and independent site sellers.
The specific service content is as follows:
Multi-platform return and exchange reception
No matter which e-commerce platform the seller operates on, U-Speed can support its management of multi-platform
return needs and help sellers effectively respond to Chilean consumers' return requests.
Return quality inspection and refurbishment
U-Speed provides professional quality inspection services to ensure that the returned goods meet the sales standards,
and can refurbish or repair the goods for secondary sales.
Labeling and re-listing
U-Speed can provide labeling and re-listing services for returned goods, and help sellers re-list qualified goods to reduce
inventory pressure and costs caused by returns.
Local warehousing and transfer
In Chile and other countries, U-Speed provides local warehousing and transfer services to facilitate sellers to manage inventory
flexibly. Goods can be stored in local warehouses to reduce the time and cost of cross-border transportation.
Destruction and return to the country
If the goods are not suitable for resale, sellers can choose to destroy them through U-Speed or return them to the country to
reduce inventory pressure.
In the return process in Chile, sellers need to ensure efficient management of returned goods to maintain customer satisfaction
and reduce operating costs. Through U-Speed's global return service, sellers can get full support from return receipt, quality
inspection, refurbishment to secondary listing, and even destruction or return.
