Like domestic e-commerce, in the field of cross-border e-commerce, the "consumer first" "involution" wave set off 

by the Pinduoduo Temu platform has led to platforms following up with extremely generous return policies, such as

 7-day no-reason return, which has attracted consumers to a great extent, but has brought extremely high return rates. 

Some sellers have only a 7% return rate in Amazon stores, while Temu stores have an astonishing 30% return rate.

How to deal with goods returned by cross-border e-commerce is becoming a major problem facing the cross-border 

e-commerce industry!

How to handle returns of cross-border e-commerce export orders

When facing return orders, sellers generally do the following:

1. Send to customers (buyers)

It is more suitable for orders with low prices or high-quality customers who need to be maintained. You can negotiate

 a refund for the buyer without returning the goods, so that the buyer can give a good review.

2. Partial refund

If a batch of goods is partially damaged, you can negotiate a partial refund for the buyer without returning the goods, 

so as to minimize the loss.

3. Abandoned items

If the order value is not high and the cost of returning from overseas to China is not cost-effective, you can directly 

abandon the items.

4. Return to official overseas warehouses or third-party overseas warehouses

For example, Amazon FBA returns can be directly returned to Amazon warehouses. If it is other cross-border e-commerce 

platforms, you can also find third-party overseas warehouses and resell them after returning and changing the label.

For example, return to U-Speed global return warehouse, U-Speed global return services include:

Multi-platform return and exchange reception: support return reception from different e-commerce platforms to reduce the

 management burden of sellers.

Return quality inspection: quality inspection of returned goods to ensure that the quality of goods meets the secondary sales

 standards.

Repair and refurbishment: provide repair and refurbishment services for damaged goods to increase the reuse rate of goods.

Local warehousing: establish local warehousing in the United States, quickly process returns, and shorten logistics time.

Destruction and processing: provide destruction services for unsaleable goods to avoid further expansion of losses.

5. Return to the bonded area for repair and export

This is suitable for electronic products, clothing, spare parts and other easily damaged goods. After returning to the bonded 

area for repair, they can be re-exported within 6 months.

6. Return to Hong Kong warehouse

The goods are returned to the collection warehouse in the consumer's country, and then returned to the Hong Kong warehouse 

of the cross-border e-commerce seller. The seller conducts secondary quality inspection, repair, and packaging of the returned 

products in the Hong Kong warehouse before sending them overseas.

7. Import and return to China through general trade

That is, return to China through the normal import customs declaration process, which is suitable for goods that did not go through

 the customs declaration process when exported.

In summary, these are several ways to handle cross-border e-commerce returns. I hope it will be helpful to you who have seen the 

content. U-Speed Global Return uses the return management system as a service platform. Its business covers 24 countries and regions 

on five continents around the world. It provides professional and customized cross-border reverse logistics services for cross-border 

e-commerce platforms such as Amazon, eBay, AliExpress, Temu, Tiktok, Shein and independent station sellers.