Amazon Prime Days ignites a shopping frenzy in the US
Amazon Prime Big Deal Days, held each October, has become a major fall shopping event for American consumers. According to Adobe Analytics, US online retail sales during the 2024 Prime Day period exceeded $6.2 billion, a year-on-year increase of approximately 6.3%. Consumers not only concentrated their purchases on home goods, electronics, and apparel, but also stocked up in advance for year-end peak seasons like Black Friday and Christmas.
This surge in orders during this period creates a sales boom for cross-border sellers, but also presents challenges in handling returns. US consumers generally enjoy relatively lenient return policies, and the high incidence of impulse purchases during holiday sales often leads to higher return rates than usual. Statista data shows that the average return rate for US e-commerce is between 15% and 20%, with some categories experiencing return rates exceeding 30% during the promotional season.
The post-sale return wave cannot be ignored.
After the Prime Day holiday, the primary challenge facing cross-border sellers is a surge in returns. Categories like apparel, home goods, and small appliances are particularly vulnerable to high returns volumes, leading to a surge in the workload for quality inspection, sorting, and resale. Failure to efficiently handle returns not only occupies overseas warehouse space but also risks missing out on the best opportunities to resell products.
For sellers targeting the US market, having a local returns warehouse is particularly important. It not only shortens the returns processing cycle but also reduces international shipping costs, improves customer satisfaction, and helps prepare inventory for upcoming Black Friday and Christmas sales.
U-Speed's US return warehouse Layout and Capabilities
To help cross-border sellers cope with the pressure of returns during peak season, U-Speed has established return warehouses on both the East and West Coasts of the United States, forming an efficient returns processing network.
Eastern US (New Jersey) Return Warehouse
With a total area of 7,250 square meters and a daily processing capacity of over 20,000 returns, it is ideally suited to serving East Coast consumer hubs such as New York, Philadelphia, and Boston.
West Coast (Los Angeles) Return Warehouse
With an area of 7,250 square meters and an average daily processing capacity of over 10,000 returns, it's located near the Port of Los Angeles, conveniently serving returns from the West Coast and inland states.
Both warehouses are fully equipped with forklifts, light and heavy-duty racking, fire monitoring, and other facilities. 24-hour security and CCTV systems ensure the safety of goods.
Professional Team and Efficient Timeliness
U-Speed's return service in the US is a collaborative effort between our US operations team and our China management team. The China Returns Management Team oversees the overall process, while our local Chinese team handles practical operations. Together with our dedicated customer service team, we ensure that every return is handled accurately and meticulously.
Return quality inspection can be completed within 2 days, and return logistics can be delivered within 3-5 days, significantly shortening the return cycle and enabling sellers to quickly restore inventory.
Complete Cross-Border Logistics Solutions
In addition to return services, U-Speed offers a full-chain service, including front-end transportation, warehousing, drop shipping, and returns. Sellers can manage inbound and outbound shipments and inventory for the US market without having to deal with multiple suppliers. This one-stop service not only reduces communication costs but also helps sellers seize market opportunities during peak season.
The Prime Day sales season brings sellers a surge in sales, but also a surge in returns. Choosing a return warehouse with a presence on both the east and west coasts of the US, strong processing capabilities, and fast service delivery has become crucial for cross-border sellers to succeed during peak season. With comprehensive warehousing facilities, a professional team, and efficient service, U-Speed's US return warehouse is solving return challenges for more sellers, helping them maintain steady growth in the US market.
